Shipping Policy

Effective Date: July 2026

At House of Freyja, every order is carefully hand-packed with love, attention to detail, and a little magic from Freyja herself. Because we personally curate each package, we kindly ask for a little patience while we prepare your order.

Processing Times

Most orders are prepared and shipped within 2–5 business days.

During holidays, seasonal launches, promotions, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll contact you as soon as possible.

Please note that processing time is separate from shipping time.

Shipping Destinations

We currently ship to:

• 🇨🇦 Canada
• 🇺🇸 United States

If you're located outside these countries and are interested in placing an order, please contact us and we'll do our best to help.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package size, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are generally:

Delivery times are estimates only and may vary depending on the shipping carrier, destination, customs processing, weather conditions, or other circumstances beyond our control.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with tracking information (when available), allowing you to follow your package on its journey.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

House of Freyja is not responsible for:

• Incorrect or incomplete shipping addresses
• Packages returned due to incorrect address information
• Delays caused by address errors

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

Customs, Duties & Import Fees

Orders shipped outside Canada may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country.

These fees are not included in your purchase price or shipping charges and are the responsibility of the customer.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is outside of our direct control.

If your tracking information indicates your package has been delayed or appears to be lost, please contact the shipping carrier first.

If you still need assistance, we're always happy to help investigate and support you throughout the process.

Damaged Shipments

We carefully inspect and package every order before it leaves our studio.

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Clear photographs of the damaged item(s)
• Photos of the shipping packaging, if applicable

We'll review your request promptly and work with you to make things right.

Multiple Items

If your order contains multiple products, they will usually be shipped together whenever possible.

Occasionally, larger or specialty items may arrive in separate packages. If this happens, you'll receive tracking information for each shipment.

Questions?

If you have any questions about your shipment or delivery, we'd love to help.

Email: thehouseoffreyja@gmail.com